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Water meters in all homes and businesses will be updated by spring 2025.

Starting October 2022, the City will replace water meters in all homes and businesses to provide faster, near real-time information about water consumption.

The new system will collect information that can help customers detect water leaks, manage and conserve their water use, and provide access to account information.

Neptune Technology Group has been contracted to install meters over the next three years. View the ward map and schedule to see your estimated upgrade date.

A Neptune technician will upgrade the meter on the incoming water service, generally located inside the lower level of the home and install a transmitter on the outside, typically near other utility access points.

Currently, City staff drive around the city to gather digital reads from outside all properties. The upgraded infrastructure will make that unnecessary. Going forward, the meter sends the water reading to the transmitter on the outside, and the transmitter will send that reading to the City. Eliminating the use of meter reading vehicles will result in a reduction of about 10 tonnes of carbon dioxide (CO2) emissions per year. It’s important to know that only information about water use will be transmitted – no personal information is communicated.

Most of the City’s current water meters are reaching the end of their lifecycle. This presents an opportunity to upgrade to more efficient infrastructure that will enhance the service that Regina utility customers receive.

Regina’s Water Utility operates on a full cost-recovery basis to ensure Regina residents enjoy safe and reliable water, wastewater and stormwater services. Replacing the current water meter system has been forecasted since it was originally installed and has been built into the City’s 25-year utility plan. The project is expected to cost approximately $42.5M, over a five-year period, with $10 million included in the 2022 Budget.

Pictures of a neighborhood with a street and houses appear.

[Dave] “Hi… I’m Dave with the City of Regina”.

Dave stands in front of a red door and staircase at the front of a house.

“Beginning in October 2022, the City of Regina will be replacing water meters in all homes and businesses to upgrade technology and improve infrastructure”.

A picture of a water meter. A close up picture of a water meter. Someone holding a water glass, filling it up with water from the faucet in the kitchen. A close up of someone holding a water glass at the faucet and water filling up the glass then a hand turning off the faucet.

“The new meters will provide enhanced information about water use for both customers and the City, as well as ensure continued accuracy of water bills”.

Someone loading the dishwasher then closing it. A close up of a washing machine. A close up of the spinning washing machine.

“Neptune Technology Group has been contracted to upgrade meters on our behalf over the next three years”.

Neptune Technology Group logo is placed on the right side of the screen beside Dave.

“Work will take place systematically, progressing ward by ward”.

A close up of Dave standing in front of a red door and staircase at the front of a house.

“As installers move into your ward, you will receive a brochure in the mail which contains details about the program and appointment booking information”.

A hand unlocking a mailbox, and grabbing a City of Regina brochure. Brochure’s title reads “Water Meter Installation Program”.

“We ask that you schedule an appointment within two weeks of receiving this booklet”.

Text appears across the screen “Please book your appointment within two weeks of receiving this booklet”.

[Dave] “Appointments are made to fit your schedule, with the upgrade typically taking 30 to 90 minutes to complete… and someone 18 years of age or older must be present during the installation”.

Dave standing in front of a red door and staircase at the front of a house.

“Every authorized Neptune technician will be uniformed and carry photo ID”.

A photo is placed on the left side of the frame, of a Neptune technician standing in front of a truck in uniform and a photo ID of the Neptune technician is placed on the right side of the frame.

“Your water meter is generally located in the basement or crawl space and will be completely replaced during this appointment”.

A picture of a water meter. Dave kneeling beside a water meter in the basement of a house.

“Please ensure the area around your existing water meter is clear and accessible… and leave lots of room for the technician to work”.

A close up of Dave beside a water meter pipe in the basement of a house. Dave kneeling beside a water meter in the basement of a house.

“In addition, a transmitter will be installed on the outside of your home”.

A hand holding a transmitter appears on screen in front of a meter reader in the background on the side of the house.

“The technician will arrive at your home within 15 minutes of your scheduled appointment”.

A close up of a transmitter installed on the side of the house by a meter reader.

“They will explain the process and examine the installation site to make sure there is enough space”.

Dave standing in front of a red door and staircase at the front of a house.

“In most cases, the main shut-off valve is located in an unfinished basement”.

A picture of a water meter, a blue circle locates the shut-off valve.

“However, where a wall is present, the technician, after consulting with you, will neatly cut out a section of wall to complete the upgrade”.

A close up of Dave standing in front of a red door and staircase at the front of a house.

[Dave] “Currently, City staff drive around the city to gather digital reads from outside all properties. The upgraded infrastructure will make that unnecessary”.

Dave standing in front of a red door and staircase at the front of a house.

“Going forward, the meter from in your home will send the water reading to the transmitter on the outside, and the transmitter will send that reading to the City”.

A close up picture of a water meter. A picture of a transmitter installed on the side of the house by the meter reader. A picture of the City of Regina headquarters.

“It’s important to know that only information about water use will be transmitted – no personal information is being communicated”.

Dave standing in front of a red door and staircase at the front of a house.

“We thank you for your understanding and support during this process”.

A picture of a neighborhood with a street and houses.

“If you would like more information about the Water Meter Upgrade Project, or learn water conservation tips, visit our website at Regina dot C-A slash water meter”.

Text appears across the screen with a link to Regina.ca/watermeter.

*City of Regina outro sound*

The Regina logo appears in the middle of the screen.

Water utility customers will be notified by mail about one month before work begins in their ward. View the ward map and schedule to see your estimated upgrade date.

Before work begins in your ward, you will receive a booklet in the mail with details about the program. This is your notice that it’s time to book the water meter upgrade appointment. Please schedule your appointment within two weeks of receiving the booklet.

If you need to reschedule your appointment, you can do so by contacting Neptune Technology Group using the same method as you booked your upgrade appointment.

Your water meter is generally located in the basement or crawl space and will be completely replaced during this appointment. In addition, a radio transmitter will be wired to the outside of your home.

Please ensure the area around your existing water meter is clear and accessible, providing room for the technician to work. 

A technician will arrive at your home within 15 minutes of your scheduled appointment. Every authorized Neptune technician will be in uniform and carry photo ID. They will explain the process and examine the installation site to make sure there is enough space.  If you have any safety concerns regarding the COVID-19 virus, visit neptunetg.com/safety to learn more.

In most cases, the main shut-off valve is located in an unfinished area of the basement. However, there are some where the water service is located behind drywall or panelling.

After consulting with you, the technician will neatly cut out a small section of drywall or panelling to gain access to the shutoff valve. You may choose to cut this hole yourself, but we highly recommend allowing the trained technician to do this.

Once the meter is installed, you or the technician can cover the hole with a carpentry access box. The hole must not be permanently covered to allow access to your meter for future maintenance.

It’s important to clear the space around your shutoff valve.

Follow the steps below to locate your shut-off valve and prepare the space for the technitian to work. 

In 2023, after a significant number of properties have had their water meters upgraded, the City will introduce a new online service for water utility customers to access account information.

This new online service will replace the current Utility eBill system and offer many benefits for customers including:

This new online system will also help the City increase efficiency and improve operations through the ability to investigate, diagnose and solve water distribution problems, as well as provide more insight into customer water use. More information about the new online service will be communicated in early 2023.

Industrial, commercial, and institutional (ICI) properties are handled differently than residential properties.

Properties with large meters of 3” or greater:

Properties with intermediate meters of 1.5” and 2”:

Commercial and industrial properties are not included in the Upgrade Schedule & Map.

Project timelines are subject to change.

Have questions about the water meter upgrade project? Find answers here!

Do I have to pay for the new meter or the installation? There is no charge for the meter or the installation.

How will this impact my water bill? The upgrade project will not cause an increase in water utility rates. The cost of the water meter replacement project has already been budgeted in the City’s 5-year capital plan approved in 2022 and will be funded out of the Utility Reserve. However, as older meters tend to under-register the amount of water that is going through them, it is normal that a newer meter will more accurately measure the water passing through it, resulting in the possibility of receiving a higher monthly bill.

What is the difference between this new meter and the old one? Currently, City staff drive around the city to gather digital reads from outside all properties.  The upgraded infrastructure will make that unnecessary. Going forward, the meter from in your home will send the water reading to the transmitter wired to the outside, and the transmitter will send that reading to the City. Eliminating the use of meter reading vehicles will result in a reduction of about 10 tonnes of carbon dioxide (CO2) emissions per year.

Can I opt out of the installation? The water meter upgrade is mandatory and all properties will need to upgrade the infrastructure. Is the radio frequency emitted by the transmitters safe to have near my home? The radio frequency (RF) waves from these meters is lower than what is generated by cellular telephones and other common household appliances like a garage door opener. In addition, they emit for very short times in the day and are well below Health Canada and Industry Canada regulations.

Will customer information be safe if it's being transmitted wirelessly? The City applies the same privacy protection standards as the metering system that has been running since 2004. Only encrypted meter readings and meter identification are transmitted, not your personal information. The City complies with Saskatchewan's privacy legislation.

What will the new online customer service do that the current one can’t? The new online service will offer many benefits for customers, including enhancements to the water consumption information. This can help customers conserve and manage water use, as well as detect water leaks. In addition, improved customer support with more timely meter reads and electronic notifications about planned water outages.

Why does it take three years to do this work? With more than 76,000 water meters to be upgraded, the timeline for a project of this size is as expected. For each water meter in service, time is needed for the customer to book an appoint, gain access to every property, as well as enough time for the technicians to complete the work.

What’s the benefit of these new meters for the City? The new meter system will help the City increase efficiency and improve operations through the ability to investigate, diagnose and solve water distribution problems, as well as provide more insight into customer use.

Why is the project schedule divided by wards and why isn’t it starting with Ward 1? The work scheduled was developed considering a number of factors such as billing cycles, how neighbourhoods cross ward boundaries and ease of communicating to residents. Many residents are already familiar with the ward boundary system, and it’s easily searchable on the website.

Why is my ward showing “Complete” but I know my meter wasn’t upgraded yet? The “Complete” status demonstrates a completion rate of 98 per cent or greater of meters upgraded within the ward. However, there may be a few properties that are still considered non-compliant. If that is your property, contact our contractor, Neptune Technology Group to book your upgrade appointment.

Who is responsible for booking the upgrade appointment – the landlord or tenant? Information about the water meter upgrade will be sent to water utility customers.

Is there a risk of meters catching fire? No, there is no risk of fire with the new water meters or radio transmitters as they use a low voltage DC battery source. The units themselves are completely sealed and all external electrical connections will be sealed and insulated. The City’s new meter upgrade project is unrelated to past programs implemented by other utilities.

What is the City doing with all the old water meters? All existing meters and equipment will be removed and recycled and this is part of the contract with Neptune.

I live in a brand new home (within the last 5 years or so) do I still need this upgrade? Yes. All water meters currently installed in homes and businesses are part of an aging meter reading system that is reaching the end of its lifecycle and due for replacement.